Terms & Conditions

Terms of The Limousine Experience Rental Agreement

Please read this prior to making your reservation request.

Cancellations: All reservations will require a 25% deposit of the total amount of the booking, which is non-refundable in the event of any cancellation. If a customer cancels a reservation within 72 hours of the date and time of the scheduled service, the customer will be responsible for the full payment of the scheduled service, including the gratuity for the driver.

Overtime Policy: Pickup time is defined as when the limousine is scheduled to arrive or arrives for a pickup. Drop off is defined as when the driver departs from the final drop. Overtime will be charged for any time that is not scheduled and is billed in 1/2 hour increments rounded up to the next 1/2 hour.

The Limousine Experience abides by all state and federal laws concerning the use of illegal drugs and also the consumption of alcohol by minors. If any passenger in the party is under the age of 21, then no alcohol will be allowed by to be transported in the passenger compartment of the vehicle and no alcohol shall be consumed by anyone in the vehicle. If there are minor passengers, all alcoholic beverages must be carried in the vehicle trunk, and if during the course of the ride, any minor is found to be, or have been, consuming any alcoholic beverage, the contract will be TERMINATED WITHOUT REFUND, and passengers will be brought back up the origin of the ride as long as the conditions are safe for the chauffeur.

The Limousine Experience shall not be liable for circumstances beyond its control, such as weather, road or traffic conditions, or mechanical breakdowns. The chauffeur has the right to TERMINATE SERVICE WITHOUT REFUND, FOR ANY FORM OF PHYSICAL OR VERBAL ABUSE.

If a passenger gets sick in the interior of the limousine, a $700 cleaning fee will be charged to the client’s credit card. If a passenger gets sick on the exterior of the limousine, a $150 cleaning fee will be charged to the client’s credit card. In either case, service may be terminated immediately and without refund, if deemed necessary by the chauffeur.

Any broken or stolen glassware will result in a $20 per glass charge. If there is any excessive cleaning, i.e. crackers, chips, food particles, frosting, gum, so etc., from ANY PASSENGER, or any form of damage, it will be the responsibility of the client to pay for the repair to new condition or cleaning, or to the satisfaction of The Limousine Experience. Damage costs will be determined by The Limousine Experience after appropriate professional quotes are obtained. Cleaning costs will be determined based on the severity, but will be a minimum of $50. Client may be responsible for any lost revenue of the said vehicle if the vehicle is “downed” due to excessive damage and repair time.

There is NO SMOKING ALLOWED in the limousine at any time. If there are any burns or other damage that is the result of smoking, the client must pay the appropriate amount to replace to as new condition, and pay any additional costs such as lost revenue for a “downed” vehicle that may result. Costs will be determined by The Limousine Experience accordingly.

The Limousine Experience is not responsible for any lost, stolen or damaged articles that are left in the limousine passenger compartment or limousine trunk.

WARNING: Client understands and agrees that The Limousine Experience shall not be liable or held responsible for any BREAKDOWNS DUE TO EXTREMELY HOT WEATHER CONDITIONS, INSUFFICIENT OR LACK OF AIR CONDITIONING, VEHICLE OVERHEATING, OR ANY OTHER RELATED MECHANICAL BREAKDOWNS OF THE VEHICLE.

Rental Agreement must be reviewed and signed by the client, then returned either by email, mail or in person at least 72 hours prior to service. Rental Agreement is valid if emailed back to The Limousine Experience as per time and date stamped by the computer. If email is unavailable, client agrees that all policies contained herein are binding and applicable verbally by the reservations agent.

By accepting this terms of this Rental Agreement, you are verifying that you are 18 years of age or older. This is a legal contract and is bound by law.